Terms of Use

1. Acceptance of Terms

By accessing and using the AI Claims platform ("Service"), operated by TenantCortex Ltd ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and TenantCortex Ltd. Please read them carefully before using the Service.

2. Description of Service

AI Claims provides an AI-powered legal intake and pre-analysis platform designed to help tenants understand their rights in disputes with landlords. The Service includes:

• A guided dispute intake questionnaire.
• AI-powered case analysis and categorization.
• Case pre-qualification and urgency assessment.
• Connection with qualified legal professionals for further review.
• Consultation request submission.

3. Important Legal Disclaimer

4. User Obligations

By using the Service, you agree to:

• Provide accurate, truthful, and complete information in all submissions.
• Use the Service only for lawful purposes related to tenant-landlord disputes.
• Not submit false, misleading, or fraudulent information.
• Not attempt to gain unauthorized access to the Service or its systems.
• Not use the Service to harass, threaten, or intimidate any person.
• Not use automated tools (bots, scrapers) to access the Service without prior written consent.
• Comply with all applicable local, state, national, and international laws.

5. AI-Generated Content

The AI analysis provided by our Service is generated using artificial intelligence models. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or omissions.
• AI analysis is not a substitute for professional legal judgment.
• Case categorization and urgency assessments are preliminary and subject to expert review.
• Legal requirements vary by jurisdiction, and AI analysis may not account for all local laws and regulations.
• We do not guarantee the accuracy, completeness, or reliability of any AI-generated output.

6. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, software, AI models, and design elements — are the exclusive property of TenantCortex Ltd and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes related to your tenant dispute. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written permission.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or secure.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us (if any) in the 12 months preceding the claim.
• We are not liable for any outcomes, losses, or damages resulting from reliance on AI-generated content or failure to consult a licensed attorney.

9. Indemnification

You agree to indemnify, defend, and hold harmless TenantCortex Ltd and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall survive.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may modify these Terms at any time. Material changes will be posted on our website with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us: