Privacy Policy

1. Introduction

AI Claims ("we," "our," or "us"), operated by TenantCortex Ltd, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website at tenantcortex.com and our AI-powered legal intake platform (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Full name, email address, phone number, preferred contact method.
• Dispute Details: Type of dispute, description of the situation, timeline of events, location (city and state), amount in dispute, and any additional details you provide.
• Consultation Requests: Name, email, phone number, and message content submitted through our consultation request form.

2.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referral source, click patterns, and navigation paths.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies as described in our Advertising & Cookies Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your dispute intake submissions, generate AI-powered case analyses, and facilitate expert review of your case.
• Communication: To respond to your consultation requests, provide case updates, and send service-related notifications.
• Service Improvement: To analyze usage patterns, improve our AI models, enhance user experience, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and respond to fraud, unauthorized access, and other security incidents.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Legal Team: Your case information is shared with qualified legal professionals assigned to review your case.
• AI Processing: Dispute details are processed by our AI analysis engine (powered by OpenAI) to generate case assessments. Data is transmitted securely and not used to train third-party models.
• Service Providers: We may share data with trusted third-party service providers who assist in operating our platform (e.g., hosting, analytics), subject to strict data protection agreements.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or government request.

We never share your personal information with landlords, property management companies, or opposing parties in your dispute.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active case data is retained for the duration of your case and for 3 years following case closure.
• Consultation requests are retained for 2 years.
• Analytics and usage data is retained for 1 year in aggregated, anonymized form.

You may request deletion of your data at any time by contacting us at info@tenantcortex.com.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256).
• Access controls limiting data access to authorized personnel only.
• Regular security audits and vulnerability assessments.
• Secure cloud infrastructure with SOC 2 compliance.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@tenantcortex.com.

8. International Data Transfers

Your data may be transferred to and processed in countries other than the United Kingdom, including the United States, where our AI processing infrastructure is located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: